WHAT WE COLLECT
We may collect the following personal information:
Contact information including email address; Demographic information such as postcode, preferences and interests; Other information relevant to customer surveys and/or offers; and Cookies.
HOW WE COLLECT AND HOLD YOUR INFORMATION
We collect information when you place an order via Cellar Door, post, email, phone, fax or online, or when you complete a form to sign up to our mailing list.
We may hold your information in electronic form or in paper files.
If we come into possession of any unsolicited personal information we will destroy or de-identify the information as soon as practicable, as long as it is lawful to do so.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
HOW WE MAY USE YOUR INFORMATION
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping;
To improve our products and services; To send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided; From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, mail or social media. We may use the information to customise our advertising, website and materials according to your interests. You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at email@example.com. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
ACCESS AND CORRECTION
You may request details of personal information which we hold about you.
If you believe that any information we are holding about you is incorrect or incomplete, please write to us at firstname.lastname@example.org as soon as possible. We will promptly correct any information found to be incorrect.
Should you have any complaints in respect of our handling of your information, we require that you follow the process below:
Write to us at email@example.com clearly setting out the nature of your complaint; We will, within 7 days, provide you with a written response acknowledging the complaint and setting out how we propose to deal with it;
We will then investigate the complaint; and We will then, within 30 days of the date of your complaint or such longer period as agreed by you in writing, provide you with the outcome of our investigation in writing.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.