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FAQs

Small Victories Wines in basket

 

REFER A FRIEND

We are excited to introduce our referral program, where you can share your love of our wines!

Invite a friend via email, Facebook or WhatsApp and they’ll get $20 off their first wine order over $150. Plus, you’ll receive a $20 coupon in your account upon their first order, as our little way of saying thanks.

There is no limit to the number of new customers you refer and rewards you can earn.
Referrals are valid for customers who haven’t purchased on our website before.
Coupon rewards you earn will show on your My Account page.

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You must have an account to refer a friend.

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Small Victories Wine Co may modify this program at any time. Abuse of the program may result in account suspension.

 

SHIPPING & HANDLING

Free shipping on orders $150 and over. Shipping charge of $15 for orders under $150.

We are pleased to be freighting our wines through the Australia Post Wine Service. Australia Post are advising that there are delays in delivery at this time due to increased volumes in their system. Delivery may take up to 10+ working days.

Australia Post have advised that all parcels – be it at a Post Office or at a residence – will no longer require a signature for delivery or collection. If you would like to have your parcel left at your address if you are not there, rather than needing to go to the post office to collect it, at the checkout please tick the box that you give authority for the delivery to be left and provide the instructions for the location eg under side verandah. If you provide authority to leave the delivery, Small Victories Wine Co is not liable for any loss or damage to the parcel once delivery has been confirmation by Australia Post.

You can expect to receive an email or SMS from Australia Post providing tracking details for your order.

DELIVERY ATTEMPTS

It is the responsibility of the customer to ensure all delivery information is correct at the time of placing an order.

Non-delivery due to inaccurate information or unforeseen circumstances will be charged as per the agreed prices.

Goods requiring re-direction to an alternative address will incur an additional delivery fee. Futile delivery due to an inability to gain access to the premises resulting in a new delivery will incur an additional delivery fee. Any re-deliveries that occur due to incorrect address details, or if the recipient is unavailable for delivery, will incur an additional delivery fee.

HEAT POLICY

In the event of prolonged periods of extreme hot weather in South Australia, we reserve the right to hold orders and despatch when the weather is more suitable. This is to protect the wine. Please note this may result in delays in delivery. If you have a specific request that we freight your order in certain conditions, then we ask you to contact us directly to confirm these conditions – phone 08 8568 7877 or hello@smallvictorieswine.com.

 

GIFT CARDS

Gift cards are available from our pop-up cellar door! These can be tailored to your requirements, so please contact the team via hello@smallvictorieswine.com or 08 8568 7877 to discuss further.