FAQs

WHERE WILL WE BE SEATED FOR OUR TASTING?

Our family has two wineries – Small Victories and Elderton – and so tastings for both are hosted in our stunning cellar door, which was formerly our family’s homestead. We have a variety of areas in which you may be seated, depending on the size of your group, the time of day etc. If you have specific requests, please call us before making your booking!

CAN WE SIT OUTSIDE?

All tasting flights will be hosted inside, but if you would like to sit outside after your tasting to enjoy a bottle of wine and a cheese plate, you are certainly welcome to let us know when you arrive.

Outdoor seating is available for you to enjoy wines by the bottle or glass, and our garden is a divine place to enjoy. We have picnic rugs available for casual lawn seating, with big games such as connect four available to enjoy. We also have tables and chairs if you prefer to sit in a seat!

Please note that whilst we have a large shade cloth pergola it is not rain-proof, so if the weather is inclement it is a little trickier to sit outside.

ARE YOU DOG FRIENDLY?

We love dogs (you might have seen Walter, Buzz and Duke on our socials) and we welcome your dog to sit with you in our garden area, where we have a water bowl available.

Unless your pooch is an identified service dog, they must stay outside.

Please note – TigerPuss is our winery cat and might be in the Cellar Door garden during your visit, so we do ask that dogs remain on leash.

We are excited to introduce our referral program, where you can share your love of our wines!

Invite a friend via email, Facebook or WhatsApp and they’ll get $20 off their first wine order over $150. Plus, you’ll receive a $20 coupon in your account upon their first order, as our little way of saying thanks.

There is no limit to the number of new customers you refer and rewards you can earn.
Referrals are valid for customers who haven’t purchased on our website before.
Coupon rewards you earn will show on your My Account page.

Note  – Small Victories Wine Co may modify this program at any time. Abuse of the program may result in account suspension.

Free shipping on orders $150 and over. Shipping charge of $15 for orders under $150.

We ship our wines through Australia Post.

If you would like to have your parcel left at your address if you are not there, rather than needing to go to the post office to collect it, at the checkout please tick the box that you give authority for the delivery to be left and provide the instructions for the location eg under side verandah. If you provide authority to leave the delivery, Small Victories Wine Co is not liable for any loss or damage to the parcel once delivery has been confirmation by Australia Post.

You can expect to receive an email or SMS from Australia Post providing tracking details for your order.

DELIVERY ATTEMPTS

It is the responsibility of the customer to ensure all delivery information is correct at the time of placing an order.

If you’re not at home, and there is not authority to leave, Australia Post will notify you about attempted delivery via the AusPost app, email, or SMS. If your parcel has not been matched to your MyPost account, Australia Post will leave a card.

Non-delivery due to inaccurate information or unforeseen circumstances will be charged as per the agreed prices.

Goods requiring re-direction to an alternative address will incur an additional delivery fee. Futile delivery due to an inability to gain access to the premises resulting in a new delivery will incur an additional delivery fee. Any re-deliveries that occur due to incorrect address details, or if the recipient is unavailable for delivery, will incur an additional delivery fee.

HEAT POLICY

In the event of prolonged periods of extreme hot weather in South Australia, we reserve the right to hold orders and despatch when the weather is more suitable. This is to protect the wine. Please note this may result in delays in delivery.

If you have a specific request that we freight your order in certain conditions, then we ask you to contact us directly to confirm these conditions – phone 08 8568 7877 or hello@smallvictorieswine.com.

Gift cards are available to purchase online and are valid for 3 years – visit smallvictorieswine.com/product/gift-card/ to read more detail.

Please refer to the Wine Club page for wine club FAQs. Wine Club terms and conditions can be read on our privacy policy page.